Complaints Form

Use this form to raise a concern about an assessor, tutor or any part of your experience with TLC. The more detail you give, the better we can investigate.

We will acknowledge your complaint within 5 working days and aim to respond fully within 20 working days. Your training will not be affected by making a complaint.

Your details

Tell us who you are so we can keep you updated.

Full name *

Learner / enrolment number

Course / programme

Employer / setting

How would you prefer we contact you?

Tick each method you're happy for us to use, then give the matching details.

Email Phone Post

What is your complaint about?

My Assessor / Tutor The Company (TLC) My Course / Learning Other

If "Other", please tell us more

Who was involved?

Names and roles of any staff members, assessors, departments or other people the complaint concerns.

When & where did it happen?

Date(s) of incident

Time(s) (if known)

Location / where it took place

e.g. workplace, training centre, online session or platform, over the phone, by email.

What happened? *

Please describe events clearly and in order. Explain exactly what went wrong and which services, sessions or activities were involved.

Resolution & outcome

Have you tried to resolve this already?

Yes No

If yes, who did you speak to, when, and what was the outcome?

How has this affected you?

What outcome are you looking for?

Tell us what you would like to happen to put things right.

Data protection & consent

The personal information you provide will be handled in line with UK GDPR and the Data Protection Act 2018, and used only to investigate and respond to your complaint. It will be kept secure and retained in accordance with TLC's retention policy.

Signature (type your name)

Date

The Training & Learning Company · Learner Voice · Confidential